| I had a very bad experience with China Eastern yesterday flying off from Chengdu to Shanghai. Like you, I only keep 2 mileage programs, one of them is China Eastern. After yesterday's flight, I told my friends that I gave CE a new nickname, Meiyo Air. All passenger boarded the flight at the same time. I am the type who get on the flight and will ask for a pillow and will just take a nap and be fresh off. I was among the first 20 passengers who boarded and then I asked if I could have a pillow after I seated, the stewardess who was handing out yesterday's newspaper replied right away, "All were given out!" and I looked around, and nobody seem to have any, and me and a few passengers were taken aback by the comment, because it's very unusual. And again, they didn't even offer blackets... The flight was supposed to leave around 14:00 and it was a bit late, which I totally understand because that happens. But due to the time slot, a lot of travellers were actually at the airport quite early, and a big portion of them didn't have lunch. So after 1 hour it took off, they finally started to serve the drinks. A lady who sat in front of me were asking if there would be meal served. And again the stewardess answered, "None" which she later explained that there was no meal box or any snack avaliable in the flight except the small baby packs of peanuts. And later the 2nd round of drinks, the OJ were out. It's a good thing that I only drink water on flight, so it didn't effect me much. The flight yesterday is the most unprofessional service team I had ever seen in my years of travel, and a part from the service itself, a lot of things were unprepared. I hope this is just an individual situation, because I do fly CE quite often because for the Econ class they seem to be more comfortable, but just the attidue and service had been going down hill. |
China Eastern Airlines