| I like BOC(bank of china) before. But now I find the BOC is as bad as ICBC... very slow proess, long time to waiting. bad attitude with guards and servie guys. Especially the Guards, if they dress up you will trade him as BOSS according his tone. Now I only use the online system/ATM of BOC to avoid touch any guys of BOC. I think the most comfortable bank in china is CMB,excelent online system, good servie, may be there are also many people wait, but the processing time is faster than BOC and ICBC. If you lost your credit card, you can feeling the service in deep with each bank. By my unlucky experience last year, the CMB let me felt warm after I lost all my credit cards. I just call them, told them my card was lost, they check all my information, then post me a new card in only 5 days. |
ICBC - A Customer's Experience