| Unless you signed a non-disclosure agreement with them, you can post the emails you received from them. You can also post phone conversations. As long as you are not claiming anything that is untrue, you are free to publish what you wish and quote them at will. They will try to intimidate you with their legal department. Furthermore, you are providing your opinion by sharing your experience. You are fully entitled to express an opinion. I wouldn't worry about their "legal department". Chances are they do not have a "department", they have some friend or someone on retainer or a CPA firm that has a lawyer on staff who will craft letters on an as-needed basis. My experience with ipowerweb has been such that they do not even have a support group. They have a group of people that are there sometimes. They claim 24X7X365 support...well, it's been over 1 hour now that I have been waiting for a "live support" person to show up. This is typical of my experiences with their support. Phone calls remain on hold waiting for the next available person. Live chat refreshes forever waiting for a person. Emails go into a queue and sometimes are answered. If ipowerweb is so busy helping other customers, then that means one of three things... 1. The customers are idiots. Of which I find that hard to believe given the number of intelligent people I know who have used and since left due to horrible support and service. 2. Ipowerweb has so many issues they are indeed over worked in their support centers and cannot get to all the customers 3. Ipowerweb is understaffed and cannot handle the call volume. If it is item 1, then stay with ipowerweb. Personally, I have migrated my accounts from them and not only have NEVER had a support issue with the new service provider, my site has never gone down. When there are planned outages, I also get notifications. In unplanned situations (we had a hard drive crash), I got a notification. The notifications came with an estimated repair time too. Wow...what a difference. There is a tracking number associated with all contacts and history of the conversation. If it is item 2 or 3, then that should say something as to reliability and availability. There are a lot of other low cost hosting providers out there that provide the same types of services (and more) for the same price as ipowerweb. The difference is in the level of service. Beware of these sites that rate hosting services. Some of them are planted there to promote some of the lower quality providers. Use reviews from reputable organizations and be sure to search for things like ipowerweb sucks in google, along with the others you are researching. Certainly there will always be someone complaining, but looking at the positive and negative comments on all the ones you research will lead you to the right place, and likely that wont be ipowerweb. In their defense, when they are up and not touching anything, they have been reliable for the most part. Whenever they do an upgrade or change, they seem to break things. There was a time when four mySQL databases just spontaneously disappeared and no one knows why. If you go with ipowerweb, I would highly suggest you manage your own domain name. I had mine held hostage for over 2 weeks when they renewed my account but didn't update the domain name and as such lost the DNS entries (though I paid, and on time) After teaching them now to do an NSLOOKUP and explaining how DNS works, I finally got tired of it and switched registrars so I could manage the DNS on my own and haven't had a problem since...best of all, it makes it a lot easier to transfer out of a bad hosting provider when you have control over your domain name. |
Support Experience of iPowerWeb