| IKEA Shanzheng just opened last week. We went there to shop for our houseware and so. It had every thing likely their other branch stroes. But the customer services are ghastliness. Especially their outsourcing storehouse & logistics partern. We bought some stuff and turstfully asked them to delivered to our house. They delicated the date but time. We waited for it whole day long but never show up and even one phone call to tell us what was wrong. We called their delivery partner and their answer always pushing around till we got really mad. They just told us the truth was our goods were lose. They said they will try to make up and deliver next day. I trust them again and disppointed again. Next day noon someone called from the warehouse to comfirmed our address again and said they will arrive one hour later. Then the time already passed without and phone call for explanation. They call us around 2pm said they will arrive around 3:30pm. Well, of course we didn't see any pice of our goods arrived. We called again to ask if our goods already arranged out from the warehouse. They just told us they didn't even move our goods to the truck. In the end they told us will be arrived at 5:45pm sharp but never showed up again. They make us wait two days without any motivation to tell their customer what's going on. What a customer services. BTW, IKEA didn't have any complain hotlines and e-mail address shows on their website. I really want suggust IKEA: Choice a right apartern to continue your services and keep your business reputation. |