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China Eastern Airlines I have lost my luggage when I travel to Nanjing. I have complaint to MAS since I took MAS from Kuantan to KL then Hong Kong. But from Hong Kong to Nanjing I took China Eastern. I have made a report at Nanjing airport. MAS told me to refer to China Eastern since it was my last carrier. I have complaint through China Eastern customer service and they promised to bring my case further. I have called Shanghai office then he passed me to Nanjing airport. When I called Nanjing airport, he told me they are waiting a report from Kuantan. But it was more than four months already no one replied to me....... I don't know how long more I have to wait. Where is my right to claim back my belonging??? Even though a claim is not so much compared to air ticket price but at least some one from your organization to follow up on my case. |