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Find a Job in Shanghai Resume Personal details Name: Tatiana A. Umanskaya Date of birth: 1981.08.15 Martial status: Single Nationality: Russian Mailing address: (office) Sanya Bay Tourism Resort Zone, Sanya 572000, Hainan Province, P.R. China, tel. (86-898) 88339988, mobile tel. 13876562715 (home) 679000, Sholom-Aleihema St., 89 “B”, 120, Birobidzhan, JAR, Russia, tel. (007 42622) 69789, mobile tel. 007 9246408905 e-mail: tan_chik158@yahoo.com Education September,1998-June,2003: Received Bachelor Degree and Certificate of the Teacher of Chinese and English from Russian Teachers Training Institute & Foreign Language department. September,1999-July,2000 Received Diploma in Chinese language from Pedagogical University Jiamus ,Helongjiang province P.R. China. October, 2004-December,2004 hotel training in Holiday Inn Sanya Bay Resort,received certificate. Career objective To be Guest Service Manager, AFOM or Sales Manager in any leading hotels in P.R.China. Current work October, 2004 until now Guest Service Manager in Holiday Inn Sanya Bay Resort Work experience December,2000-November,2003: “Intur - Birobidzhan” Travel company as Translator, Tour coordinator, handle foreign guests problems with viza and registration. November, 2003-October, 2004: Forest Exploitation Company as Translator & coordinator for Chinese and Russian companies work associated things. October, 2004- June 2005 Holiday Inn Sanya Bay Resort as Guest Service Manager. Responsible for handling all Russian guests. Handling all guest request and guest complain. Keep guest hisory and delight guest in next time arrival. Daily courtessy call and VIP rooms preparation and checking. Daily product quality checking and coordinate with concern department for action needed. Lead & train Front office receptionist for providing better service to guest. Special Skills Languages: Russian- Mother tongue Chinese- fluent at the Advanced Level English- fluent Computer: Word, Excel, Internet user, Basic knowledge of “Opera” PMS system. References: Anna B. Ermakova - general manager of “Intur-Birobidzhan” travel company. Tel. (007 42622) 61573 Dinesh Kumar Kanth - Executive Assistant Manager of Holiday Inn Sanya Bay Resort. Tel. (86 898) 88339988 |